An Exceptional Customer Experience: A Key Differentiator
From the moment a contract is signed with Black Star to the settlement of a customer’s account, our team diligently works behind the scenes to ensure a seamless and exceptional customer experience.
We understand the gravity of the decision to work with us, and we work hard in return. Our goal is to remove all the stress and headaches that can come with selling equipment so our customers can appreciate the process rather than get consumed by it.
We manage everything from start to finish including equipment inspections, generating and uploading detailed online listings, transferring title documents, invoicing, collection of funds, and coordination of equipment loadout. And Operations are an integral link - to and between - all other internal teams including sales, marketing, appraisals, finance, and company leadership. This ensures that each customer benefits from a customized, personalized, and holistic solution to selling and/or realigning their company’s heavy equipment inventory.
Our internal processes and procedures enhance efficiency. By streamlining our operations and implementing best practices, our team delivers on service, and supports our customers with a hands-on and responsive approach from beginning to end. We believe this means a customer’s overall satisfaction is significantly improved by our ability to methodically execute tasks and deliver as promised.
For Black Star, this has become a defining factor and is a strong selling point that keeps customers coming back to us. If you’d like to read some feedback, check out our Google reviews.
We also have results and highlights from recent equipment dispersals, which includes a number of testimonials from our satisfied customers.
Want to sell any of your equipment and experience the difference, then contact us today.